Responding to Quote Requests

What You'll Receive

Each quote request includes:

• Customer's name, email, and phone number
• Service type and requirements
• Pickup and delivery locations (if applicable)
• Preferred date and urgency level
• Customer's message with specific details
• Photos of items (if provided by customer)

You'll receive an email notification when a new quote request comes in, and it will appear in your dashboard.

Step-by-Step Process

1. Review the Request

   Read through all the details carefully. Check the locations, dates, and specific requirements.

2. Assess Feasibility

   Determine if you can provide the service, if you're available on the requested date, and if the job fits your capabilities.

3. Calculate Your Quote

   Consider distance, time, complexity, and any special requirements. Provide a fair, competitive price.

4. Write a Professional Response

   Include a personalized message, confirm you understand their needs, and highlight why you're the right choice.

5. Submit Your Quote

   Enter your quote amount and response message, then submit. The customer will be notified immediately.

Tips for Success

• Respond Quickly

  Aim to respond within 24 hours, or even faster for urgent requests. Quick responses show professionalism and increase your chances of winning the job.

• Be Personal

  Address the customer by name and reference specific details from their request. Show that you've read and understood their needs.

• Provide Clear Pricing

  Be transparent about your quote amount. If there are any potential additional costs, mention them in your response message.

• Highlight Your Strengths

  Mention relevant experience, licenses, insurance, or special capabilities that make you the right choice for this job.

• Be Professional

  Use proper grammar and spelling. A professional response builds trust and confidence.

• Include Next Steps

  Let the customer know what happens next - when they can expect to hear from you, or how to proceed if they accept your quote.

Sometimes, it's better to decline a quote request. Consider declining if:

• The job is outside your service area or capabilities
• You're not available on the requested date
• The request doesn't align with your business model
• The customer's requirements are unclear or unrealistic
• You're unable to provide the service safely or legally

How to Decline Professionally

• Thank the customer for considering your services
• Briefly explain why you're unable to help (be honest but polite)
• Wish them well in finding the right provider

Tip: A polite decline can still leave a positive impression and may lead to future business.

Quote Statuses

• Pending: New quote request waiting for your response
• Quoted: You've provided a quote to the customer
• Declined: You've declined the quote request
• Expired: The quote request has expired (based on urgency level)

Use the filter options in your dashboard to view quotes by status and manage them efficiently.